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Noticeboard

Patient Information

Please be aware that we will close at 1pm on Wed 6th December 2017 for our Centre Review.

This is the annual team and PPG meeting where we meet to review the year and share our learning. We will also look at the challenges and work we need to do in 2018. If you would like your PPG to put forward any ideas at the meeting please email them on CLCCG.PPG@admin.nhs.net 

When we are closed please call our usual no 0207 935 6328 and your call will be diverted to our answering service where a call handler will triage your call.  You can also call 111. Calls to this number are free.

We would like to thank NHS England and Central London Clinical Commissioning Group to allow us to close for this very important event.

Routine Appointments

Simply book online, phone or call in to make an appointment. These are booked at 10 minute intervals. We aim to offer a routine appointment within 5 working days (this may not be with a doctor of your choice). If you feel that you need an appointment for longer than 10 minutes with a GP please speak to reception. Only single bookings can be made on line.

If you need to be seen on the day please leave your number with reception by calling before 10:30 and a doctor will contact you to arrange appropriate clinical care. Longer appointments can sometimes be arranged in special circumstances, and are offered routinely where interpreters are used or if you have a learning disability.

Although you will be registered with one doctor, you may see any doctor you choose. We recommend you try to see the same doctor each time, as far as possible, so that you have better continuity of care. Please tell the receptionist if you need time for more than one person (e.g. if bringing children) so that adequate time is allocated.

Please note - If you arrive more than ten minutes late for an appointment, you may be asked to make another appointment - unless it is an emergency.

Urgent Appointments

From Monday to Friday, GP clinics are reserved for patients with conditions needing urgent medical advice and attention. These clinics are not to be used for long-standing medical problems; problems that could wait until a routine appointment is available; medical certificates; or repeat prescriptions. If you think you need to be seen the same day, please try to phone before 10:30 and a doctor or a nurse will return your call. It may not always be possible to see the doctor of your choice.

How to see a Nurse or Other Clinician

Telephone or come to reception to make an appointment with a practice nurse (10 or 15 minute spaces according to need). There is currently 1 full time nurse, 2 part time nurses and a part time health care assistant. We offer early morning appointments from 07:00 on Tuesday and Wednesday mornings, lunch time appointments on Tuesday and late evening on Monday and Thursday until 19:00. The nurses also offer telephone advice service Monday to Friday 12:00 - 12.30.

To see a complementary therapist , counsellor, district nurse, midwife or other specialist, you need to be referred by your doctor.

New GP appointment system

Languages

We also provide a multi-lingual staff that can offer certain consultations in:



    • Arabic

    • Spanish

    • French

    • Bengali

    • Gugarah

    • Hindi

    • Turkish



If you are interested in this service ask at the reception desk for more details.

Cancellations

Please cancel any appointments you are unable to attend, whether at the centre or a hospital, in order that we can give the slot to someone else.

Did you know that in January 2015, 254 Gp and Nurses appointments were made by patients who didn't attend or cancel them!

WHEN WE ARE CLOSED:  If you need urgent advice please call our answering service on  0208 969 0808. Monday to Friday from 18.30-08.00; at weekends and on Bank Holidays please dial 111, calls are free.

AT WEEKENDS YOU CAN VISIT THE NORTH WEST LONDON MEDICAL CENTRE or CONNAUGHT SQUARE PRACTICE   and see a GP. 

 
 
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