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FLU CLINICS 2018-19 SEASON

Click on this link for details of walk in clinics

When we are closed please call our usual number on 0207 935 6328 and your call will be diverted to our answering service where a call handler will triage your call. You can also call 111. Calls to this number are free.

Patient Guide to Services

It’s Your Practice: A patient guide to GP services has been put together by the Royal College of General Practitioners (RCGP) for patients. 

This guide has been produced as part of the RCGP’s aim to build stronger relationships between you and your doctors and encourage the involvement and inclusion of you in your own care.

The guide provides helpful information on all aspects of using GP services: from finding and choosing a practice and how to get the most out of a GP consultation to accessing health records and understanding patients’ rights and responsibilities.

Apple and StethoscopeIt is split into several sections including:

  • General Practice explained
  • Choosing the right practice for you
  • Registering with a GP practice
  • Seeing your GP – consultations
  • Seeing your GP – the next steps
  • After your GP consultation
  • Your health record
  • Your rights and responsibilities as a patient
  • Get involved with your practice


The publication is part of a push by the NHS as a whole to encourage you to understand how you can get the most out of primary care – which also includes how you can become more involved in monitoring your own health.

pdf Download A Patient Guide to GP Services

Zero Tolerance Policy

YOUR RIGHTS AND RESPONSIBILITES

We believe in working in partnership with our patients, recognising that both patients and staff have rights and responsibilities to each other. The surgery will not accept any form of abuse or threatening behaviour towards any staff member or member of the public using our services.

This could result in removal from our list. Any patients acting violently towards staff/other service users will necessitate us to call the police and your name immediately removed from our list.

VIOLENCE STATEMENT

The practice considers aggressive behaviour to be any personal, abusive or aggressive comments, cursing, swearing, physical contact or aggressive gestures.

The practice will request the removal of any patients, or their family/representative, who is aggressive or abusive towards our staff, or member of the public, or who damages property. All instances of actual or threatened abuse will be reported to the police.

For more information on NHS services or to find application forms and advice on benefits and entitlements, click on the link below to the Department of Health website:

P atient Information

In addition, Patients can also check out the Patients web site for more information by clicking on the link below:

Department of Health Website



 
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