If you have any suggestions, comments or complaints about any aspect of the health centre, please contact the practice manager by telephone, in person or in writing.
We hope that most probelms can be sorted out easily and quickly. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible.
Please let us have details of your complaint: within 6 months of the problem or incident or within 6 months of discovering that you have a problem, provided this is within 12 months of the incident.
The practice will acknowledge any complaint within three working days and aim to have your complaint looked into within ten working days of the date received by us.
If you are still unsatisfied after this process, you may contact the Westminster Primary Care Trust (PCT) and they will advise you on the next steps.